Frequently Asked Questions

About Authentic Moroccan Berber Rugs

Everything you need to know before buying a handwoven Moroccan Berber rug.

From materials and artisan craftsmanship to worldwide shipping, payment, and care. Your questions, answered with honesty and care from our home in Tinghir, Morocco.

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Natural Premium Wool

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What Would You Like to Know?

Find answers across every aspect of your Berber House Rugs experience.

Orders & Buying Materials & Craftsmanship Sizes, Colours & Product Details Shipping & Delivery Payment Care & Maintenance Authenticity & Origin Returns & Customer Support

Your Questions, Answered

Complete Buying Guide & FAQ

We believe in full transparency. Below you will find honest, detailed answers covering everything from our handwoven Moroccan Berber rug collections to payment, shipping, and after-purchase care.

Shopping Guide

Orders & Buying

Artisan Quality

Materials & Craftsmanship

Before You Buy

Sizes, Colours & Product Details

Worldwide

Shipping & Delivery

Secure & Simple

Payment

Long-lasting Beauty

Care & Maintenance

Our Commitment

Authenticity & Origin

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Everything you need to know before buying a handwoven Moroccan Berber rug.

What Would You Like to Know?

Complete Buying Guide & FAQ

Orders & Buying

How do I choose the right Moroccan rug for my space?

Are your rugs handmade in Morocco?

Are the rugs one of a kind?

Can I reserve a rug before purchasing?

Do you offer custom or made-to-order rugs?

Materials & Craftsmanship

What materials are used in your Berber rugs?

How are Moroccan Berber rugs woven?

What makes Beni Ourain rugs different from other Moroccan rugs?

What is the difference between Beni Ourain, Taznakht, Glaoui, Kilim, Sabra, and Kharita rugs?

Do the symbols and motifs have meanings?

Sizes, Colours & Product Details

How do I know the rug size is right for my room?

Can rug colours vary slightly from the photos?

Are slight irregularities normal in handmade rugs?

Are the rugs thick or lightweight?

Shipping & Delivery

Do you offer free shipping?

Where do you ship from, and do you ship worldwide?

Which courier services do you use?

How long does delivery take?

Will I receive a tracking number?

Are customs duties or import taxes included?

Payment

What payment methods do you accept?

Is payment secure?

Care & Maintenance

How do I clean a Moroccan wool rug?

Do new wool rugs shed at first?

Can I use the rug in high-traffic areas?

How often should I rotate the rug?

Authenticity & Origin

Are your rugs authentic Moroccan Berber rugs?

Who makes the rugs, and do you work directly with artisans?

Why buy directly from Morocco?

Returns & Customer Support

How can I contact Berber House Rugs?

What if my rug arrives damaged?

Do you accept returns or exchanges?

Do you provide after-purchase support?